Terms & Conditions


Your attention is particularly drawn to the provisions of clause 17 (Limitation of liability).

References to ‘we’, ‘us’, ‘our’ and ‘Supplier’ are all references to JUST BETTER EDUCATION LTD a company incorporated and registered in England and Wales with company number 1296706 and whose registered office is at 34 Hemingford Court Gartlet Road, Watford, England, WD17 2AQ.

We aim to provide a quality service. One way in which we can establish your confidence in us is to make clear to you our obligations and their limits. Please take the time to read these Terms of Business and speak to the person who is conducting your matter if anything is not clear.

  1. Definitions

Client means you, a person who seeks or schedules Tuition for or on behalf of a Student or yourself and includes a parent or guardian of a Student if such Student is a child under the age of 18.

Conditions means the terms and conditions set out in this document as amended from time to time

Connected Person means any sibling, friend, classmate or other relative of a Student

Order means an order for Tuition as set out in the order confirmation.

Referral Fee means the fee of [       ] as amended from time to time and to be paid by the Tutor to the Company 

Student means the person to whom the Tuition is to be provided. 

Tutor means the professional trained teacher who will provide education services and Tuition to the Clients.

Tuition means the provision of private one to one education to Students.

Website means the Company’s Website at www.justbettereducation.co.uk

Website Users means the Clients and Tutors who are registered users of the Website

  1. Interpretation
  1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
  2. A reference to a party includes its successors and permitted assigns.
  3. A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.
  4. Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.
  5. A reference to writing or written excludes fax and email.
  6. Certain paragraphs of these Conditions are only relevant to Clients and certain paragraphs are only relevant to Tutors. 
  1. Company Obligations
    1. The Company exists to introduce Clients and Tutors via the Website and enables Clients to book professional Tutors to assist them with revision and extracurricular secondary school education. 
    2. We will maintain the Website and invest in tools and services to help Users to use the Website in full and will use reasonable endeavours to maintain the Website free from viruses. Users are responsible for having their own Internet security settings in place.
    3. We are not a party to the Order and we are not an employer or agent of any Tutor and we provide no guarantee that the Tuition services provided by any Tutor will achieve or contribute to the achievement of any result, standard or recognition. 
    4. We are not responsible for any syllabus or content taught by any Tutor and we cannot vouch for the quality of services provided. 
    5. We will not supervise, direct, or control the Tutor nor the manner of performance of the agreed Tuition.
    6. We shall arrange collection of Fees when Orders are placed and pay the Tutor within 10 working days.
    7. Within a reasonable time communicate Orders and Cancellations to the Client and Tutor via email. 
    8. We will make reasonable endeavours to verify the accuracy and timelessness of Website content, including the identity of Tutors; and DBS disclosures, references and qualifications of Tutors
    9. For the purposes of the Data Protection Act 1998, we are registered with the Information Commissioner’s Office (registration number: [                ]
    10. We reserve the right to amend these Terms as may be required, at any time and any continued use of our Tuition will constitute acceptance of these changes.
    11. To contact us, telephone our customer service team at 07399096327 or email us at enquiries@justbettereducation.com How to give us formal notice of any matter under the Tuition is set out in 21.2.
  2. Child Protection
    1. The Company aims to create and maintain a safe platform for Students to learn and takes very seriously its responsibilities to safeguard and protect the interests of all young people.
    2. A Client who has placed an Order on behalf of a Student under the age of 18 gives consent for the Tutor to conduct the Tuition with the aforementioned Student.
    3. It is the responsibility of the Client to ensure a Student under the age of 18 who receives the Tuition is properly supervised during the Tuition.

  1. Placing an order and its acceptance
    1. By registering with the Website you signify that you have read, understand and agree to be bound by these Conditions.
    2. On using the Website to order Tuition the Client creates an agreement with the tutor to provide tuition services at a specified time and date. 
    3. In engaging the services of a Tutor, the Client enters into a private agreement with a self-employed individual and the Company is not party to the agreement. 
    4. The Client may only submit an Order using the method set out on the Website. Each Order is an offer by the Client to buy the Tuition specified subject to these Terms.
    5. Our acceptance of your Order takes place when we send an email to you to accept it, at which point and on which date the Tuition between you and us will come into existence. The Tuition will relate only to that Tuition confirmed in the order confirmation.
    6. If we are unable to supply you with the Tuition for any reason, we will inform you of this by email and we will not process your Order. If you have already paid for the Tuition, we will refund you the full amount.
  2. Cancelling your Order and obtaining a refund
    1. A Client may cancel the Order by notifying the Tutor at least 24 hours before the start of the Tuition.  An Order cannot be cancelled after Tuition has commenced. 
    2. If you cancel the Order, we will refund you in full for the price you paid for the Tuition, by the method you used for payment. We may deduct from any refund an amount for the supply of the Tuition provided for the period up to the time when you gave notice of cancellation. The amount we deduct will reflect the amount that has been supplied as a proportion of the entirety of the Tuition.
    3. Cancellations within 24 hours will not be refunded with agreement from the Tutor. 
    4. The Tutor may cancel Tuition at any time and the Client will receive a full refund. 
  3. User obligations
    1. It is your responsibility to ensure that:
      1. the terms of your Order are complete and accurate;
      2. you comply with our Website Policy as detailed in Schedule 1
      3. you are over the age of 18
      4. compatibility with the Website and ensuring you have proper anti-virus software installed.
      5. you have provided your real name and address upon registration and other accurate information as the Company may require from time to time. 
      6. your password and username are kept secret and not shared alongside your other login credentials, with any other person, and should your password be compromised you will notify us immediately. 
      7. you cooperate with us in all matters relating to Tuition;
      8. you provide us with such information and materials we may reasonably require in order to supply the Tuition, and ensure that such information is complete and accurate in all material respects; 
    2. If our ability to perform the Order is prevented or delayed by any failure by you to fulfill any obligation listed in 7.1 (Your Default):
      1. we will be entitled to suspend performance of the Order until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Order, in each case to the extent Your Default prevents or delays performance of the Order. In certain circumstances Your Default may entitle us to terminate the Order under 19 (Termination);
      2. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Order; and
      3. it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
  4. Client Responsibilities
    1. The Client agrees that save for the prior written consent of the Company, they will not during a period of 12 months after the date on which they cease to receive Tuition work directly or engage the services of any Tutor outside of the Company’s website
    2. If a person who receives the Tuition is under the age of 18 the Client who has placed the Order must give express consent for the Tutor to conduct the Tuition with the child. 
  5. Tutor Responsibilities
    1. It is the responsibility of the Tutor to ensure that they are eligible for self-employment in the United Kingdom, before completing their application for consideration as a Tutor. The Company will not represent any Tutor who, due to visa restrictions or for other reasons, is not eligible for self-employment or who does not have the right to work in the United Kingdom.
    2. The Company advertises Tutors as self-employed individuals. The Company, therefore, requires that all Tutors provide proof of their sole-trader status, in the form of their Unique Tax Reference (UTR) number, supplied by HMRC, within three months of their approval as a Tutor by the Company. Tutors who fail to comply with this requirement within 3 months of their first project will be removed as Tutors of our company. The Company may be required to report such instances to HMRC.
    3. The Tutor must obtain and maintain all necessary licenses, permissions, and consents which may be required for the Tuition before the date on which the Tuition are to start.
    4. The Tutor is to provide the Company a copy of the certificate of an Enhanced DBS check, or a link to the online version of that certificate before any Tuition can be undertaken.
    5. The Tutor undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, Clients, clients or suppliers of The Company with third parties other than as may be required by law, court order or any governmental or regulatory authority. You shall not use The Company’ confidential information for any purpose other than to perform your obligations under this agreement
    6. The Tutor is responsible for maintaining their work diary (online schedule)  and ensuring they are available for all Tuition.
    7. The Tutor will ensure their behaviour when performing the Tuition is undertaken with professional standards as expected from a teacher.
    8. Tutors are not to provide Tuition to Students or any Connected Person other than through Orders made through the Website without the express prior written permission of the Company and the Tutor agrees to pay the Company a Referral Fee to continue working.  
    9. For a period of 12 months after the date of the last Order the Tutor shall not provide any tuition or similar services to the Client outside of bookings made through the Website, or to any Connected Party or to any person directly or indirectly introduced to the Tutor by the Client without the express prior written permission of the Company and the Tutor agrees to pay the Company a Referral Fee to continue working.
  6. Tuition in UK only

The Website and its content and Tuition are provided from the United Kingdom and the agreements entered into between us and you, and amongst users of the Website pursuant to the Terms, will be made in the English language. If a Client chooses to access this Website from locations outside the United Kingdom, they do so at their own risk and we make no representations that the content and Tuition on this Website are lawful to use or available for use in locations outside the United Kingdom

  1. Charges 
    1. In consideration of us providing the Tuition you must pay our charges (Charges) in accordance with this 12.
    2. Payment for the Company’s services from the Tutor is to be made in the form of a commission paid per Order and is deducted inclusive of VAT at the time the Client’s payment is transferred to the Tutor.
    3. If a Client wishes to change the scope of the Tuition after the Tutor accepts the Order, this must be discussed with the Tutor directly. 
    4. We take all reasonable care to ensure that the prices stated for the Tuition are correct at the time when the relevant information was entered into the system. However, please see 12.6 for what happens if we discover an error in the price of the Tuition you ordered.
    5. Our Charges may change from time to time, but changes will not affect any order you have already placed.
    6. Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Tuition you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges. 
    7. It is always possible that, despite our reasonable efforts, some of the Tuition on our Website may be incorrectly priced. If the correct price for the Tuition is higher than the price stated on our Website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Tuition at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Tuition and refund you any sums you have paid.
  2. How to pay
    1. Clients will pay the Charges via the payment system. Payment is made via Stripe. Payment can be made using a debit card or credit card or by bank transfer. 
    2. Payment will be sent to the Tutor and the Tuition will be deemed to have taken place as agreed if neither party cancels the Tuition. 
    3. Tutors are paid within 10 working days of the Tuition. 
    4. The Company does not process payments directly.
  3. Complaints

If a problem arises or you are dissatisfied with the Tuition, we have a comprehensive complaints policy, see below:

  1. Clients will first have the opportunity to resolve issues about tuition received or the absence of a tutor with the tutor directly. 
  2. The tutor has the ability to refund a partial amount or full amount of the session based on the situation.
  3. They will write a message to you alongside this refund explaining why they have given this amount.
  4. They may also offer you the chance to rebook your session so that it can be completed on a different day and time. 

If you are still unhappy with the resolution, please contact the admin via the email address or contact form section provided on the website: www.justbettereducation.co.uk 

14. Intellectual property rights

All intellectual property rights in or arising out of or in connection with the Tuition (other than intellectual property rights in any materials provided by you) will be owned by us. 

  1. How we may use your personal information
    1. We will use any personal information you provide to us to:
      1. provide the Tuition; 
      2. process your payment for the Order; and
      3. inform you about similar Tuition that we provide, but you may stop receiving these at any time by contacting us.
    2. We will process your personal information in accordance with our privacy policy which you can find on our website: www.justbettereducation.co.uk the terms of which are incorporated into this Tuition.
    1. The Company accepts no liability for the outcome of any academic judgement made upon the Client’s work by any educational institution or governing body. Responsibility for the success or failure of their efforts rests ultimately with the Client.
    2. In cases where payment owed to the Tutor cannot be retrieved from the Client, The Company accepts no liability for this payment. As a self-employed Tutor, the Tutor must accept the financial risk associated with private tuition and non-payment.
    3. We shall not be liable for any loss or damage arising from either any error or inaccuracy in statements made on the Website by you or any other User, or any negligence, breach of Tuition, misrepresentation or wilful misconduct connected to the use of the Website or the sale of educational Tuition by any User (other than our own).
    4. Tutors are not employees and are responsible for their own conduct and behaviour both on and off the Website.
    5. We have obtained insurance cover in respect of our own legal liability for individual claims not exceeding £100,000 per claim. The limits and exclusions in this clause reflect the insurance cover we have been able to arrange and you are responsible for making your own arrangements for the insurance of any excess loss.
    6. Nothing in the Order limits any liability which cannot legally be limited, including liability for:
      1. death or personal injury caused by negligence;
      2. fraud or fraudulent misrepresentation; and
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    7. Subject to 17.6, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Tuition for:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of agreements or Tuitions;
      4. loss of anticipated savings;
      5. loss of use or corruption of software, data or information;
      6. loss of or damage to goodwill; and
      7. any indirect or consequential loss.
    8. Subject to see 17.6, our total liability to you arising under or in connection with the Tuition, whether in Tuition, tort (including negligence), breach of statutory duty, or otherwise, will be limited to [NUMBER IN FIGURES]% of the total Charges paid under the Tuition.
    9. We have given commitments as to compliance of the Tuition with the relevant Order. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Tuition Act 1982 are, to the fullest extent permitted by law, excluded from the Tuition.
    10. Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of you having grounds to make a claim in respect of the event and shall expire two months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
    11. This 17 will survive termination of the Order.
  3. Confidentiality 
    1. We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by 18.2.
    2. We each may disclose the other's confidential information:
      1. to such of our respective employees, officers, representatives, or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Tuition. We will each ensure that such employees, officers, representatives, or advisers comply with this 18; and
      2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
    3. Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Tuition. 
  4. Termination, consequences of termination and survival
    1. Without limiting any of our other rights, we may suspend the performance of the Tuition, or terminate the Tuition with immediate effect by giving written notice to you if:
      1. you commit a material breach of any term of the Tuition and (if such a breach is remediable) fail to remedy that breach within seven days of you being notified in writing to do so;
      2. you fail to pay any amount due under the Tuition on the due date for payment;
      3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business [or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
      4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
      5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Tuition has been placed in jeopardy.
    2. On termination of the Tuition you must return all of Our Materials and any deliverables specified in your order which have not been fully paid for. If you fail to do so, then we may enter your premises and take possession of them. Until they have been returned, you will be solely responsible for their safe keeping and must not use them for any purpose unconnected with the Tuition
    3. Any provision of the Tuition that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
  5. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Tuition that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Tuition:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under the Tuition will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Tuition with you after the Event Outside Our Control is over. 
    3. You may cancel the Tuition affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Tuition up to the date of the occurrence of the Event Outside Our Control.
  6. Communications between us
    1. When we refer to "in writing" in these Terms, this includes email.
    2. Any notice or other communication given under or in connection with the Tuition must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
    3. A notice or other communication is deemed to have been received: 
      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address; 
      2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      3. if sent by email, at 9.00 am the next working day after transmission.
    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 
    5. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
  7. General
    1. Assignment and transfer
      1. We may assign or transfer our rights and obligations under the Tuition to another entity.
      2. You may only assign or transfer your rights or your obligations under the Tuition to another person if we agree in writing. 
    2. Variation. Any variation of the Tuition only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
    3. Waiver. If we do not insist that you perform any of your obligations under the Tuition, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. Third party rights. The Tuition is between you and us. No other person has any rights to enforce any of its terms. 
    6. Language. These Terms and the Tuition are made only in the English language.
    7. Governing law and jurisdiction. The Tuition is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Tuition to the exclusive jurisdiction of the English courts.